Frequently Asked Questions

Park Central Condominiums FAQs

Pool

What are the operating hours of the pool?

There are four (4) pools at Park Central (North, House, Northaven and Valleydale) that can be used by any homeowner/tenant. The pools are maintained and technically open year-round.

How many guests can I have at the pool?

Residents are permitted up to 3 guests at any time.

Where is the pool located?

There are four (4) pools located at Park Central-North, Park Central-House (currently closed due to construction), Park Central-Northaven and Park Central-Valleydale

Is alcohol allowed at the pool?

Use of alcohol is permitted at the pool; however, glass is prohibited.

Door/Gate Codes

What is the code to the vestibule(s)?

The main doors leading into each building have numbered codes and all share the same code. Please contact the Community Manager if you are unaware of the code. They are subject to change. Most vendors (USPS, UPS, Amazon, etc.) have record of those codes.

What are the codes to the pool area(s)?

The gates leading to the pools share codes as well. Please contact the Community Manager for the access code.

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process and comply with existing rules/bylaws. Please contact the Community Manager or COA President for additional information. Any door/window modifications MUST be approved prior to installation.

What's the process for submitting the application? How long does it take to get approval?

Requests may be made in writing to the Community Manger and/or the Association President and are considered by the Board of Directors at their next called meeting.

Board Meetings

How do I find out when the next Board meeting takes place?

Board meetings are called on an “as needed” basis. Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. Board agendas are published to all homeowners no less than three days prior to a meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. Minutes of the most recent meeting(s) are made available after they are approved at the following meeting.

Common Area Maintenance

I need to report a maintenance issue to a common area in the community.

We sincerely appreciate your efforts in alerting our management team and on-site Maintenance staff of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Trash dumpsters are emptied every Monday, Wednesday and Friday. PLEASE do not block the dumpsters at ANY time. Tow away rules will be enforced.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale and you were not given a key. NEITHER the management company nor the Association staff have copies of mail keys.

HVAC System

Park Central has a “two pipe” heating and cooling system which means that it can NOT offer cooling and heating

at the same time. Air conditioning will be available when the outdoor temperature rises above 73 degrees and heating will engage when the outdoor temperature drops to 55 degrees. For more detailed information, contact the Community Manager at DPCOManager@goodwintx.com

Homeowners are responsible for the maintenance of their individual units.

Compliance

I need to report an issue with a neighbor's unit.

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions and Bylaws can be found on Town Square under “Documents”.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Community Manager: Contact via at DPCOManager@goodwintx.com.

Compliance Team: Covenant violation related inquiries can also be directed to compliance@goodwintx.com.
How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq. You may also contact the Board via email at the following addresses:

John Goren (President) at appealnow@aol.com
Jareus Smith, (Treasurer) at jareussmith12@gmail.com
Andrea Lytle (Secretary) at awlytle621@gmail.com
Joram Wolanow (Member At-Large) at joram.wolanow@gmail.com
Mimi Roth (Member At-Large) at mproth7@icloud.com

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on Town Square under “Documents”.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DPCO-Park Central Condominium Owners Association

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code DPCO in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is DPCO.

What is the Management ID?

6587

When is my assessment due?

Monthly assessments are due on the first of each month and considered delinquent after the 15^th.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. Your Community Manager can also send you a copy of the Certificate of Insurance.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

All leases are subject to Board of Director approval. A copy of the effectuated lease must be submitted to the Association office with all relevant contact information.

ALL leases are REQUIRED to be a MINIMUM of 12 months in duration.

What is the community's pet policy?

Per the Bylaws, homeowners are limited to two (2) pets neither of which can weigh over 30 lbs., and the total weight of the two animals cannot exceed 50 lbs.

What is the community's parking policy?

Each homeowner is deeded one (1) parking space, and each space is numbered. If you are unclear as to which space is yours, please contact the Community Manager at DPCOManager@Goodwintx.com.

Street parking IS allowed; however, cars MUST be registered and in “drivable” condition.

Rental spaces are EXTREMELY limited and are grated on a first come, first served basis.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up
Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.